Ground control
Frequently Asked Questions
Straight answers about setup, billing, migration and support.
Most Shared, Reseller, VPS and Cloud VPS orders are provisioned automatically within minutes of payment confirmation. Enterprise and custom setups are scheduled with your account manager.
Yes. We migrate your website, email, and databases for free, with zero downtime, handled by our own team. Most migrations complete within 24 hours.
We accept bKash, Nagad, Visa, and Mastercard. Enterprise customers can also arrange bank transfer billing.
We target 99.9% uptime across Shared, Reseller, VPS and Cloud VPS. Enterprise plans can include a custom SLA up to 99.99%.
Yes. Shared and Reseller upgrades apply instantly. VPS and Cloud VPS upgrades are scheduled with a brief restart window, typically under two minutes.
Yes, our support team assists in both Bangla and English across email, WhatsApp, and ticket channels.
Shared and Reseller Hosting plans include a 7-day money-back guarantee. VPS, Cloud VPS and domain registrations are non-refundable once provisioned — see our full Refund Policy for details.
Shared Hosting Business and Pro tiers support 5 and unlimited websites respectively. Reseller, VPS and Cloud VPS plans support unlimited websites within your resource limits.